Listener FAQ’s

My digital receiver is not working correctly, what should I do?

Try calling our offices during business hours (8-5 p.m. weekdays)


If we cannot answer your call right away, try carefully  unplugging and re-plugging in the equipment from the outlet. You will hear a beeping sound for about 5 minutes. We will return your call as soon as possible.

Do you require a doctor’s signature to obtain services?

No, we do not require a doctor’s signature or referral.

Are AINC audio information services available to me no matter where I live in Colorado?

Yes, at least one of our audio services will be provided to you wherever you live in the State.

Who qualifies for this service?

Even if you can still read large print but have some other impairment to reading small print, you qualify. Qualifying conditions include (but are not limited to)

  • Diabetic Retinopathy
  • Macular Degeneration
  • Cataracts
  • Glaucoma
  • Stroke
  • Parkinson’s Disease
  • Arthritis
  • Dyslexia
  • Learning Disabilities

I can see print but am not able to hold a newspaper or turn pages. Do I qualify for your service?

Yes, you do qualify.

How are you able to offer this as a free service?

The support needed to fund the services comes from a variety of sources, including Colorado Library Funds, foundations, trusts, and many cities and counties. We also have corporate, service club, and individual donors. Donations are always welcome though not required to use AINC services.

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