Listener FAQ’s

My digital receiver is not working correctly, what should I do?

Try calling our offices during business hours (8-5 p.m. weekdays)

303-786-7777 or 887-443-2001 (Toll-free)

Also try calling the listener feedback line and leave a message:

303-786-7777 Ext. 4

If we cannot answer your call right away, try carefully  unplugging and re-plugging in the equipment from the outlet. You will hear a beeping sound for about 5 minutes. We will return your call as soon as possible.

I have forgotten my access codes for Information-On-Demand or Podcasting.

Send our Director of Listener Services, Matt, an e-mail at matt@aincolorado.org or give us a call at 303-786-7777 Ext 108 or 887-443-2001 and we can give you your access codes.

Do you require a doctor’s signature to obtain services?

No, we do not require a doctor’s signature or referral.

Are AINC audio information services available to me no matter where I live in Colorado?

Yes, at least one of our audio services will be provided to you wherever you live in the State.

I can still read large print. Am I eligible for AINC services?

Yes, you do qualify.

I can see print but am not able to hold a newspaper or turn pages. Do I qualify for your service?

Yes, you do qualify.

Yes, at least one of our audio services will be provided to you wherever you live in the State.

How are you able to offer this as a free service?

The support needed to fund the services comes from a variety of sources, including Colorado Library Funds, foundations, trusts, and many cities and counties. We also have corporate, service club, and individual donors. Donations are always welcome though not required to use AINC services.

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